1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

When you use our contact form or sign up for our services, we may collect personally identifiable information such as:

• Your name
• Email address
• Phone number (if provided)
• Company name (if provided)

Payment Information

When you make a purchase, your payment information (credit card number, billing address, etc.) is processed directly by Stripe, our third-party payment processor. We do not store your full credit card details on our servers. We may retain transaction IDs and partial card information (e.g., last four digits) for record-keeping purposes.

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

Cookies

We use minimal cookies necessary for authentication, session management, and basic site functionality. See Section 6 for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery — To provision, maintain, and deliver our cloud deployment, on-site setup, and support services
• Customer Support — To respond to your inquiries, troubleshoot issues, and provide technical assistance
• Billing & Payments — To process transactions, send invoices, and manage your subscription
• Service Improvement — To analyze usage patterns and improve our platform, features, and user experience
• Communications — To send you service updates, security alerts, and (with your consent) promotional materials about new features or offerings
• Legal Compliance — To comply with applicable laws, regulations, and legal processes

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• Stripe — Our payment processor, to handle billing and payment transactions securely
• Cloudflare — Our hosting and content delivery provider, which may process request data for performance and security purposes
• Cloud Infrastructure Provider — Our cloud VPS infrastructure partner, to host and deliver our services
• Email Service Provider — To send transactional and (with consent) marketing emails on our behalf
• Legal Requirements — If required by law, subpoena, or other legal process, or to protect our rights, property, or safety

All third-party service providers are contractually obligated to use your information only for the purposes of providing their services and to maintain appropriate security measures.

4. Data Security

We implement a variety of security measures to protect your personal information:

• Encryption — All data transmitted between your browser and our servers is encrypted using TLS/SSL
• Secure Storage — Personal data is stored in secured environments with access controls and monitoring
• API Key Handling (BYOK) — OpenClawInstaller.ai operates on a Bring Your Own Key (BYOK) model. Your API keys are used at runtime and are not stored on our servers. You maintain full control over your keys at all times
• Access Controls — Only authorized personnel have access to personal data, and only on a need-to-know basis
• Regular Audits — We periodically review our security practices and update them as needed

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — You can request a copy of the personal information we hold about you
• Correction — You can request that we correct any inaccurate or incomplete personal information
• Deletion — You can request that we delete your personal data, subject to certain legal exceptions
• Opt-Out of Marketing — You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly
• Data Portability — You can request your data in a structured, commonly used, machine-readable format
• Restriction — You can request that we restrict the processing of your personal data under certain circumstances

To exercise any of these rights, please contact us at support@openclawinstaller.ai. We will respond to your request within 30 days.

6. Cookies & Tracking

We use a minimal number of cookies that are essential for the operation of our website:

• Authentication Cookies — To keep you logged in during your session
• Session Cookies — To maintain your session state and preferences
• Security Cookies — To support security features and detect malicious activity

We do not use third-party advertising or ad-tracking cookies. We do not participate in cross-site tracking networks or sell browsing data to advertisers.

You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some features of our site may not function properly without cookies.

7. Third-Party Services

Our services integrate with the following third-party providers:

• Stripe — For secure payment processing. Stripe's privacy policy is available at stripe.com/privacy
• Cloudflare — For hosting, CDN, and security services. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy
• Google OAuth — For optional single sign-on authentication. Google's privacy policy is available at policies.google.com/privacy

Each of these services has its own privacy policy governing the use of your data. We encourage you to review their policies.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active Accounts — Data is retained for the duration of your account and active service
• After Account Closure — We may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements
• Contact Form Submissions — Retained for up to 12 months after the last interaction, unless a business relationship is established
• Payment Records — Retained as required by tax and financial regulations (typically 7 years)

You may request deletion of your data at any time by contacting us. We will process your request in accordance with applicable laws.

9. Children's Privacy

OpenClawInstaller.ai is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as promptly as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@openclawinstaller.ai so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users via email about significant changes
• Post a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: